Hotels.com was started in 1991 as small company that provided Hotel Reservations Network but now it became an important part of the Expedia Inc in 2001 but later on in 2002 it changed its name from Hotel Reservations Network to Hotels.com. This company is currently run by the Hotels.com LP - This is a limited partnership that is located in Dallas, Texas, whereDavid Litman and Robert Deiner are the co-founders of Hotels.com.
Range of goods
They sell the convenience, and ease to people who want reduce the hustle of hotel searching by being the one stop site for hotel booking. Hotels.com has become a leading provider for hotel accommodation worldwide as it offers booking services through their network of websites and telephone call centers. Travellers are offered wide selections of accommodation on the internet having both the major and independent chain of hotels. The company also offers a shopping source for hotels, various amenities and also specializes in providing its customers with accommodation during peak seasons or sold-out periods.
For those that want to use Hotels.com for any booking can visit their website http://in.hotels.com/ as it tells you everything you need to know about their hotels and to which country they offer their services. Their call line is 1860 500 4141 and standard charges apply and the number from abroad is +91 124 487 3878.
At Hotels.com one can pay for the online booking using their MasterCard, Visa, American Express, Dinners Club, PayPal, Discover credit cards and Visa Electron. Most of the bookings at Hotels.com bookings are mostly prepaid and one is charged immediately they make that booking. One is advised to always have sufficient daily spending so their account can remain activated and to call the bank ahead of making a large payment. However they are those hotels that you can still pay later if that is policy of the hotel.
Delivery and returns
When you have made your booking you'll receive a confirmation email which serves a receipt for payment. But however, if you incur more expenses at the hotel you'll receive a receipt detailing any additional charges you’ve incurred during yours stay. If one prepaid their booking on Hotels.com they will be provided with a receipt showing their balance to submit for expenses. For those that may want to cancel a booking, there is a policy one should read but the standard policy is cancel between 4 and 6pm on the arrival date or 24-72 hrs prior to your arrival time. However, the amount paid will be refunded within 2- 5 business days but again they will not always refund you as per some policies outlined in the returns policy.
Discounts and sales
To promote the company Hotels.com uses coupons, promotional codes and discounts as sales strategies. The discount codes in this company may be applied to pre-paid bookings which are made available along with each specific coupon. One needs to understand that coupons with a discount in a specific currency cannot be used for bookings paid in a different currency. Discounts offered in percentages for example 15% off for a room will only apply to one room so if you book multiple rooms one cannot use the offer for all unless the offer is on multiple rooms.
At Hotels.com one gets to enjoy great deals as it has daily deals that have a time limit for example 24 hours to book and they update their homepage with deals every minute. When you create an account and sign in you will be amazed at the deals as they have the best hotels in the best locations like Dubai, Jaipur, London, and Hong Kong among others. Hotels.com also provide a loyalty program to its customers whereby if one books and stays 10 nights with them they get one night to redeem. So get to collect that one night for every night you stay an eligible Hotels.com Rewards Property and get that one free night.